Stress & Vitality Consulting and Training
Overview of the Roadmap Guiding the Solution Process in Making Change Successful (MCS)
Goal: Change-resilient staff and teams are ready & fully engaged to achieve excellence in productive well-being and Key Performance Indicators
Phase I: Diagnostics & Design
Action to strengthen staff change-Ability & productive wellbeing is a priority because:
1- Success in new challenges will depend on individuals and teams contributing consistently at their best, or
2- Managers note that a team-in-change shows signs of growing stress / disengagement.
What we do...
1- Consultation with stakeholders
2- Preliminary fact finding
3- Briefing for decision makers
4- Corporate Vital Signs diagnostic
Our work produces...
1- Corporate Vital Signs report highlighting team
strengths as well as any vulnerabilities in the
team’s resilience and engagement.
2- VitalityPro online profile provides action-focused,
personalized guidance for each staff member.
3- Recommended Solution design for the company
Phase II: Staff training & Coaching
Action is taken to ensure:
Energy & balance vs.
Stress & disability
Performance vs. Presenteeism
Key staff retention vs.
Best people leaving
Optimism & Creativity vs.
Pessimism
Resourcefulness vs. Corner cutting
Goal focused co-operation vs.
Conflicts
What we do...
Via classroom and/or E-learning train & coach staff in core skills for:
1. Stress control & wellness
2. Work satisfaction
3. Change resilience
4. Win-win work relationships
Our methodology has resulted in...
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Work stress: 32% improvement
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Work satisfaction: 38% improvement
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Job commitment: 62% improvement
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Absence: 18% reduction
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Disability: days 52% reduction
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Grievances: 32% reduction
Phase III: Team Development
Action is taken to ensure:
Client target indicators achieved, including:
On-time / on-budget vs. Missed targets
Consistent quality vs. Uneven quality
Strong customer service vs. Lost customers
Problems detected early vs.
"Live with it"
Solutions / innovations vs. Few good ideas
What we do...
Support the team and manager in steps for integrating the Win-Win Problem Solving process into routine team operations. See Full Engagement Process
Our methodology has resulted in...
(Pilot vs control groups*)
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Team problem solving: 54% improvement
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Bottom line productivity: 7% improvement
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Quality measures: 13% improvement
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Customer service: 17% improvement
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Retention of key staff: 49% improvement
*Client-selected KPI outcomes & project ROI
Corporate diagnostics and core training meterial are researched at and copyrighted to The Canadian Institute of Stress.